Corporate Service Manager at Vodafone Recruitment 2019 | How to Apply
Vodafone Recruitment 2019 | Apply Here & Get latest updates on Vodafone 2019 Jobs Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates for free.
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Vodafone Recruitment 2019
The Vodafone Job Vacancies 2019 advertisement has been published for the various positions available below. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline. The 2019 Vodafone Job Recruitment details like education qualification, requirement, location, stipend & salary scale, selection process, application form, how to apply, closing date, important links and others are available below on Ghloud.com as well as on the official website.
NOTE:
- Don’t forget that Vodafone recruitment 2019/2020 is totally free of charge
- Don’t send anyone money for this recruitment opportunity.
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Vodafone Job Positions 2019
Responsibilities and duties
The CSM builds and maintains relationships with Customers and within Vodafone and suppliers to ensure that people within these groups understand and respond to Customer and CSM requests and requirements regarding all Vodafone Corporate products and services (Mobile, Fixed, Cloud&Hosting, Digital Services, IoT).
- Defining and managing service level agreements with customers and Vodafone Contract Manager
- Supporting across Sale, Design, Assurance and Delivery in order to guarantee overall Vodafone services quality
- Point of Customer escalation, internal escalation and enquiry
- Managing and addressing Customer Change Requests
- Identify and address new business opportunities
- Providing Customer facing reports
- Analysis and recommendations based on available data/reports
- Managing and coordinating external service providers
- Creating and managing Service Improvement plans
- Maintaining Customer specific service guides
- Participation/Leadership on Customer meetings and calls
CSM will be able to manage during In – Life of products and services of assigned Customers the following processes:
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- Incident Management – activities related to manage unexpected service interruption (register, tracking, monitor and solve), in order to restore normal service operation as soon as possible (reactive management)
- Problem Management – activities related to manage “root cause” of incidents in order to prevent incidents occur (proactive and reactive management)
- Change Management – activities related to manage customer change request (move, add, change), in order to minimize related risks
- Events Management – activities related to identify and understand events and to define more appropriate action in order to prevent or properly manage incident occurrence
- Capacity & Performance Management – activities related to define a proper and updated Capacity Plan, according to current customer needs
- Service Level Management – monitoring and ensuring the fulfilment of end to end Service Levels (i.e. delivery, assurance, Invoice, …)
- Reporting – activities related to set-up a reporting framework and to define reports for customers regarding all above services
- Continuous improvement and client satisfaction management – activities related to periodically verify customer satisfaction and to identify related improving areas Core competencies, knowledge and experience
- Strong Customer-Facing Skills
- Excellent communication and leadership skills
- Creative Problem-Solving
- Self-motivated
- Based: Milan or Rome
Must have technical / professional qualifications:
- Bachelor’s degree
- 5+ years experience
- Strong engineering knowledge of Telco and ICT products, services and technologies: fixed network architectures (voice and data), cybersecurity solutions, Unified Communication & collaboration, mobile services, Cloud & Hosting solutions
- Previous Service Management Experience (preferred)
- ITIL v3 certification (optional), Cisco certification (optional)
How to Apply For Vodafone Job Vacancies
Submit your CV and Application on Company Website : Click Here
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Tags: Corporate Service Manager at Vodafone Job Vacancies, Corporate Service Manager at Vodafone Recruitment