izwe Savings & Loans Limited Job Vacancy Application Details

Filed in Jobs by on 26/01/2022 0 Comments

Job Vacancy Application at izwe Savings & Loans Limited Ongoing | How to Apply Online.

The izwe Savings & Loans Limited recruitment application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates in Ghana are published here on Ghloud.com for free.

Page Contents

izwe Savings & Loans Limited Job Vacancy Application Instruction.

  • The izwe Savings & Loans Limited recruitment form portal is opened.
  • All Eligible and Interested applicants should apply for the available vacancy position before the application deadline.
  • The izwe Savings & Loans Limited Jobs recruitment application is totally free of charge
  • Don’t send anyone money for this recruitment opportunity.
  • Beware of Fraudsters!!!!
  • Subscribe to our notification list with your email to receive the Latest Jobs Update.

Details of izwe Savings & Loans Limited Vacancy Position & How to Apply.

Izwe Africa Group has strong operating entities in Ghana, Kenya and Zambia, supported by South Africa and our head office in Mauritius. We have a solid reach and are perfectly positioned for growth and expansion on all frontiers

Position Available: Customer Service Manager


• Responsible for setting the customer service department strategy in alignment with the company’s objectives.
• Responsible for directing the customer service department including the quality assurance section.
• Responsible for working to optimise operations, improve quality, customer experience and drive cost reduction initiatives.
• Responsible for ensuring that all customer Issues are being handled and solved in the most professional manner.
• Responsible for training and following-up closely on all the CS agents ensuring implementing the appropriate ways to deal with all situations (clients and internal operation).
• Responsible for grasping completely all the customer-related operational processes to be able to coordinate properly with the different departments and report and/or propose ways to enhance.
• Responsible for setting communication procedures, guidelines, and policies and making sure they are always being implemented and maintained.
• Responsible for researching and identifying the new and most efficient customer service trends, in addition to software and/or platforms upscaling the know-how
• Responsible for developing and guiding a customer service department that is of top-notch standards
• Responsible for retaining customers through the direct channels of customer service
• Responsible for setting and modifying the rules of the company’s CS manual/policy in a way that would meet customer and business needs
• Responsible for participating in the recruitment and back-up planning of potential customer service agents
• Responsible for coordinating with the operations and commercial team to bring light to different customer service issues
• Responsible for developing and implementing a strategy to attract and retain customers
• Responsible for any other task that the supervisor may assign

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Qualification Required & Experience

Requirements / Skills

• Bachelor’s degree in Business Administration or equivalent Six-Sigma certification (an added advantage)
• Experience in the digital industry is a plus. (Preferably in eCommerce businesses, or digital-led start-ups).
• Experience in implementing and utilizing service-related software. solutions (e.g., Ticketing system, CRM, Online Chat, Call Center etc.)
• Strong communication and organisation skills.MS/Office Platforms
• Problem-solving skills
• Process-oriented, analytical, and tech-savvy
• Ability to lead and work in a fast-paced environment..
• Knowledge of six-sigma

Location: Accra

Method of Application

All applicants should forward their application letters and CVs to: [email protected] / [email protected]

Closing Date: 24 February, 2022

However, if you have any Feeling regarding the izwe Savings & Loans Limited Job RecruitmentPlease kindly DROP A COMMENT below and we will respond to it as soon as possible.

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