Nestlé Recruitment 2019 | How to Apply
Nestlé Recruitment 2019 | Apply Here & Get latest updates on Nestlé 2019 Jobs Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates for free.
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Nestlé Recruitment 2019
The Nestlé Job Vacancies 2019 advertisement has been published for the various positions available below. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline. The 2019 Nestlé Job Recruitment details like education qualification, requirement, location, stipend & salary scale, selection process, application form, how to apply, closing date, important links and others are available below on Ghloud.com as well as on the official website.
NOTE:
- Don’t forget that Nestlé recruitment 2019/2020 is totally free of charge
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Nestlé Job Positions 2019
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human company driven by our purpose to enhance the quality of life and contribute to a healthier future. Reporting to the Contact Center Lead, you will be responsible for providing timely resolution of all queries based on both telephonic and non-telephonic contacts and execute the support model of the Nestlé Business Services Accra Contact Center. You will also ensure the accuracy and timeliness of services delivered to employees is in accordance with Service Level Agreements.
Drive Operational Excellence:
- Executing the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non-telephonic contacts
- Providing direct support on guidelines, procedures, deep knowledge transfer on process, End to End view, status of requests, Key Performance Indicators, Service Level Agreements, help chain and data standards
- Dispatching of Tier 2 queries to the right stakeholders and timely closure of tickets
Ensure Service Delivery:
- Executing operational delivery of all activities pertaining to the contact center and ensuring the execution of the Contact Center Support Model for all service lines within the service delivery framework of H2R.
- Providing inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
- Supporting Nestlé Continuous Excellence process improvement initiatives through Operational Reviews etc.
Reporting and Analytics:
- Providing support in the generation and publication of all relevant reports and analytics
Partner with Stakeholders:
- Providing relevant inputs and support to ensure robust communication with the Nestlé Business Service Hire to Retire operations teams, Center of Competence, Nestlé in the Markets, and GMBs on agreed scope of services, governance processes to achieve of Service Level Agreements (SLA) and KPIs.
Continuous Improvement:
- Performing periodic activities and relevant reviews with Hire to Retire process teams and the Contact Center Lead
- Contributing to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible
- Proficiency in the Zulu and English Language is a basic requirement since the selected candidate will be supporting South Africa
- Having a background in Customer Service experience or a related field will be a plus
- Basic computer skills e.g. use of Microsoft office, Outlook etc.
How to Apply For Nestlé Job Vacancies
Submit your CV and Application on Company Website : Click Here
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