Zormelo & Associates Job Vacancy for Customer Experience Executive Application Details

Filed in Jobs by on 17/12/2021 0 Comments

Job Vacancy Application at Zormelo & Associates Ongoing | How to Apply Online.

The Zormelo & Associates recruitment application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates in Ghana are published here on Ghloud.com for free.

Zormelo & Associates Job Vacancy Application Instruction.

  • The Zormelo & Associates recruitment form portal is opened.
  • All Eligible and Interested applicants should apply for the available vacancy position before the application deadline.
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Details of Zormelo & Associates Vacancy Position & How to Apply.

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Duties

(Specific outputs/roles expected of the Role)

Service Delivery

  • Log all calls in respect of queries, indicating the customer and query details as required.
  • Act upon telephone calls according to urgency and importance, escalating to manager/team as appropriate
  • Responsible for responding to all routine mails, internal/external requests for administrative information.
  • Dispatch mail and other documentation from the Unit to recipients within and outside the bank, ensuring timely delivery and confidentiality
  • Timely handling of all customer data amendment and cancelation
  • Distribution of sales aids (Welcome and fulfillment packs, renewal notices, etc)

Governance

  • Understand the appropriate Group and BA Policies & Standards applicable to the role.
  • Identify each customer in accordance with procedures as set out prior to releasing any information or performing any action on their account.

Quality

  • Achieve operational rigor excellence in all aspects of activities, processes and procedures undertaken to ensure a satisfactory audit.

Social Responsibility

  • Participate in local events to support local needs, develop individual and team skills to raise the Bank’s profile in the local community.
  • Agree on performance development objectives with the Head of Unit

Partnership

  • Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice, and providing constructive feedback as required.

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